Frequently Questioned Answers:

Show Prices in local currency (MYR)
When you visit Niliso, you may choose to change currency from MYR to SGD for your better understanding for the value of the products and helps you to make better decision. Due to our company based in Malaysia, hence our website only allows single currency which is MYR on our website, hence the check out will occur in MYR.

How long will my parcel take to be mailed out after my payment is being verified?
We will mail out your parcel the next working day after your payment being verified. An email with tracking info will be sent to you once your item has been shipped. Please track your parcel with the provided tracking number.

Delivery is carried out during our working days, Sunday to Thursday, excluding Friday, Saturday and local public holidays. 

How long will my parcel take to reach me after being mailed out? 
For all Singapore orders, all items will be mailed out by using express mail which takes 5-10 working days to reach.

Though most of the orders are deliver on time, countries outside of Malaysia might experience some delay due to COVID19 shipping restrictions. 

Please kindly understand that we does NOT offer cancellations due to these delays. Kindly arrange for re-delivery with post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. 

If your package does not arrive within 14 working days from shipment, feel free to contact us.


What is the shipping cost within Singapore?
We offer FREE EXPRESS DELIVERY throughout Singapore Purchase Above SGD 100 (Rm 300)
For orders below SGD100 (Rm 300), shipping fee is charged at flat rate basis:

 
What is your Singapore Shipping Rate?

KG Janio Express
SF Express
0-0.5 kg RM 20 ~ SGD 7 RM 40 ~ SGD 13
0.51-1 kg RM 24.5 ~ SGD 8
RM 49 ~ SGD 16
1.01-1.5 kg RM 29 ~SGD 10
RM 58 ~SGD 19
1.51-2 kg RM 33.5 ~SGD 11
RM 67 ~SGD 22
2.01-2.5 kg RM 38 ~SGD 13
RM 76 ~SGD 25
2.51-3 kg RM 41.5 ~SGD 14
RM 83 ~SGD 28
3.01-3.5 kg RM 45 ~SGD 15
RM 90 ~SGD 30
3.51-4 kg RM 48.5 ~SGD 16
RM 97 ~SGD 32
4.01-4.5 kg RM 52 ~SGD 17 RM 104 ~SGD 35
4.51-5 kg RM 55.5 ~SGD 19
RM 111 ~SGD 37


Refund/Cancellation
Cancellation: 

Once you place your order, your package will be ready to ship very quickly. We don’t accept any form on cancellations .

Refunds: 

Your satisfaction is our priority.

If there is any issue with your order, please contact us and we will do our best to assist you. You may request an exchange to your original mean of payment if you received the wrong product within 3 weeks of purchasing your order. 


*Do take note that, we are not responsible for the re-delivery charges. Please keep tracking your parcel once it being mailed from us.


Do you provide COD/Self Collection?
We don’t provide COD yet we offer self -collection at our office which is located at Johor Bahru, Johor. 


The process of Self-collection
1. Place order and make payment at our website.
2. Provide payment details to us within 24 hours.
3. We will prepare your order accordingly after payment being verified.
4.  A SMS will be sent to you once your order is ready for collect.